FREQUENTLY ASKED QUESTIONS

1. What is the status of my order?

 To see the status of your order. You will receive an email confirmation to the email address provided, upon placing your order successfully. Then enter your tracking number into our website to check updates.


Your order will be dispatched within 3 working days. and you will receive an email confirmation to the email address provided.

2. Where is my order?

We will notify you by email when your order is dispatched, we can confirm all orders have left our building and proof of postage can be supplied.


Please visit our delivery policy page for estimated delivery times, these times are indicative and subject to availability, payment authorisation, verification and processing. If your tracking number indicates that your order has been delivered and you haven’t received your order, you should: 


Check if someone else at your address has accepted it.


Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.


Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.


Contact the carrier if there’s still no sign of the parcel. 

3. What material are the bags made of?

All of our bags are made out of premium vegan leather.

4. How do I cancel my order?

If you wish to cancel your order please notify AmaraIvy by email at hello@amaraivy.com within 2 hours of making your order.


Please include the following details:


Your Name

Your Order Number

Reason for cancellation

Payment Method

The refund will be applied directly to your debit/credit card or PayPal account. 

5. How do I return my order?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at hello@amaraivy.com. Please contact us for the return address.


If your return is accepted, we’ll send you the return address, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at hello@amaraivy.com.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at hello@amaraivy.com.

6. Why am I not receiving any emails?

If you are expecting an email from us and haven’t received it. Your email provider may have blocked the email or they may have moved the email to your junk/spam folder.


If you are using Gmail, the emails may also have been moved to your promotions folder. 

7. How long does delivery take?

Shipping Times


Free Delivery All products 


You will receive a notification as soon as the goods are on their way. Delivery and shipping cost are free. As soon as the package is ready for dispatch, you will receive an email . From this point on you can track your shipment with the tracking number.


The packages are ready for dispatch after 0-3 days, depending on the availability of the items and the positive result of the credit check. delivery countries.

Delivery time 8-12 working days 

We currently ship worldwide.