Cancellation Policy

  1. Cancellation within 2 hours of purchase: You may cancel your order for any reason within 2 hours of purchase. After this time, we will be unable to process a cancellation because your order would have already been processed through the warehouse.
  2. Cancellation with a cancellation fee: If you cancel your order after 2 hours but before the shipment of your item, you will be charged a 0% cancellation fee.
  3. Cancellation with a refund: If you cancel your order before the shipment of your item, you will receive a full refund. If you cancel your order after the shipment of your item, you will receive a refund minus shipping and handling charges.
  4. Cancellation with a rescheduling option: If you need to cancel your order, you may reschedule your order for a later date. Please contact our customer service team to arrange a new delivery date.
  5. Cancellation for custom orders: Custom orders cannot be cancelled or refunded once production has begun.

 

281 Upper Brook Street, M13 0FZ, UK

hello@amaraivy.com

+44 7441396253